Support
Setup, mapping review, reviewer access,
and operational troubleshooting.
Use this page for onboarding help, OAuth issues, sandbox posting questions, billing support, and reviewer handoff coordination.
What we can help with
Implementation help
Guided onboarding, mapping review, first preview validation, and sandbox workflow walkthroughs.
Operational issues
OAuth expiry, worker failures, webhook problems, provider throttling, and reconciliation defects.
Reviewer support
Marketplace review packages, test plans, demo workspace coordination, and launch QA guidance.
Need docs first?
Start with the public help center for getting started, payout reconciliation, approvals, and troubleshooting.
Open a support request
Tell us what is blocked and where — we route it to the right queue.
Direct contacts
- Support
- support@commercebridge.app
- Security
- security@commercebridge.app
Get a faster answer
- Include your workspace name. It lets the team trace sync runs and connection state immediately.
- Attach the failing run or preview ID. Exact IDs cut back-and-forth for sync and reconciliation issues.
- Response times not guaranteed. This page is best-effort; urgent launch blockers should also go to email.
For launch readiness, privacy, or legal language, internal review is still required before production launch.